Manna Apartment

Privacy Policy

Last updated: July 4, 2026

Your privacy is important to us. This policy explains how Manna Apartment collects, uses, and protects your personal information.

Table of Contents

  1. 1. Introduction
  2. 2. Information We Collect
  3. 3. How We Use Your Information
  4. 4. Information Sharing & Disclosure
  5. 5. SMS Communications
  6. 6. Data Security
  7. 7. Cookies & Tracking
  8. 8. Your Privacy Rights
  9. 9. Data Retention
  10. 10. Children's Privacy
  11. 11. Changes to This Policy
  12. 12. Contact Us

1 Introduction

Manna Apartment ("we", "us", or "our") operates a property management platform that connects landlords and tenants for seamless rental management. This Privacy Policy governs the collection, use, and processing of personal data within our web platform and mobile application.

By registering an account or using our services, you consent to the practices described in this policy. If you do not agree with these terms, please discontinue use of our platform immediately.

2 Information We Collect

We collect the following categories of personal information:

Account Information

  • Full name
  • Phone number
  • Email address (optional)
  • Password (encrypted)
  • Business name (landlords)

Property Data

  • Property details and units
  • Tenant information
  • Lease/contract details
  • Payment records
  • Maintenance requests

Usage Data

  • Device information
  • App usage patterns
  • Log data and timestamps
  • IP address

Communications

  • SMS messages sent via platform
  • OTP verification codes
  • Support requests
  • Push notifications

3 How We Use Your Information

We process your personal data for the following legitimate purposes:

  • ✓Service Delivery: Managing properties, tenants, contracts, payments, and maintenance requests.
  • ✓Authentication: Verifying your identity during registration and login via OTP.
  • ✓Communication: Sending SMS notifications, payment reminders, and important account alerts.
  • ✓Analytics: Understanding usage patterns to improve our platform and user experience.
  • ✓Legal Compliance: Meeting obligations under Tanzanian data protection regulations.
  • ✓Security: Detecting and preventing fraud, abuse, and unauthorized access.

4 Information Sharing & Disclosure

We do not sell, rent, or trade your personal data to third parties. We may share information in the following limited circumstances:

  • ✓SMS Service Providers: We use NextSMS (messaging-service.co.tz) to deliver SMS messages. Phone numbers and message content are transmitted to this provider for delivery purposes only.
  • ✓Landlord-Tenant Sharing: Landlords can view tenant information within their organization. This is limited to data necessary for rental management.
  • ✓Legal Requirements: When required by law, court order, or government authority under Tanzanian jurisdiction.
  • ✓Business Transfers: In the event of a merger, acquisition, or asset sale, data may be transferred under appropriate confidentiality terms.

5 SMS Communications

Our platform utilizes SMS messaging for critical communications including:

  • • OTP verification codes during registration and password reset
  • • Payment confirmation and rent reminders
  • • Maintenance request updates
  • • Welcome messages upon account creation

SMS messages are sent through NextSMS, a Tanzania-based messaging provider. Standard SMS rates may apply depending on your mobile carrier. All SMS communications are logged for audit and troubleshooting purposes.

6 Data Security

We implement industry-standard security measures to protect your personal data:

Encryption

Passwords hashed with bcrypt. HTTPS/TLS for all data transmission.

Access Control

Role-based permissions. API tokens with scoped abilities.

Audit Logs

All SMS and critical actions logged for accountability.

Despite our efforts, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to promptly investigating and notifying affected users of any data breach.

7 Cookies & Tracking

Our web platform uses essential cookies for session management and authentication. We do not use third-party advertising or tracking cookies. The mobile application does not use cookies.

8 Your Privacy Rights

Under Tanzanian data protection principles, you have the following rights:

  • ✓Access: Request a copy of your personal data held by us.
  • ✓Rectification: Correct inaccurate or incomplete information.
  • ✓Erasure: Request deletion of your account and associated data.
  • ✓Restriction: Limit the processing of your data under certain conditions.
  • ✓Portability: Receive your data in a structured, machine-readable format.
  • ✓Withdrawal: Withdraw consent for SMS communications at any time.

To exercise any of these rights, contact us at support@manna.co.tz.

9 Data Retention

We retain your personal data for as long as your account is active or as necessary to provide our services. After account deletion, we may retain certain records for:

  • • Financial records: 7 years (per Tanzanian tax regulations)
  • • SMS logs: 12 months for audit purposes
  • • Security logs: 6 months
  • • Contract/lease records: Duration of contract + 2 years

10 Children's Privacy

Our services are intended for individuals 18 years and older. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately for prompt removal.

11 Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via SMS or in-app notification. The "Last updated" date at the top of this page indicates when the policy was last revised. Continued use of our services after changes constitutes acceptance of the updated policy.

12 Contact Us

Manna Apartment

For privacy-related inquiries, data requests, or concerns:

Email: support@manna.co.tz

Website: https://app.manna.co.tz

Phone: +255 700 000 000

© 2026 Manna Apartment. All rights reserved.

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